Support & Add‑Ons
Support Plans and Optional Add‑Ons
Choose the level of support that fits your business. All optional. All low‑touch.
Problem After the initial setup, some clients need occasional help. Others want guaranteed response times. You need predictable support without interrupting your work.
Solution I offer simple, fixed‑price support options and optional add‑ons that do not require ERP or complex integrations.
Support plans Annual Basic Support — €300/year
- Email support
- One phone call per year
- Response within 3 business days
Priority SLA — €600/year
- Email + phone support
- Up to 3 incidents per year
- Response within 24 hours
Support Block — €250
- Prepaid 3‑hour block
- Use for troubleshooting or small adjustments
- Valid for 12 months
Optional add‑ons Email ingestion automation — €500–€900
Automatic capture of invoices from email into OkiOki.
Invoice template conversion — €300
Convert your PDF invoice into a structured template.
Accountant onboarding — €250
Training and setup for your accountant.
OkiOki subscription management — €20 handling fee
If you prefer me to manage the subscription.
Add a support plan to protect your compliance and reduce downtime.
FAQ
Q: Is support included in the €1,200 setup
A: Only a 7‑day warm‑up period. Ongoing support is optional.
Q: Can I upgrade later A: Yes, anytime.
Q: Do I need support A: Many small companies choose Basic Support for peace of mind.
